A number of changes are being introduced by the Australian Government to aged care services around help at home. These will take affect in February 2017.
These changes will give you greater choice, control and flexibility in the way you receive home care services, and how those services are delivered.
From 27 February 2017, if you have a home care package that includes help at home, it will be easier to change providers if you move to live in another area or you are looking for a better fit.
If you are happy with the services you are getting, you don’t need to do anything.
If you choose to change service providers, your home care package funding will move to your new service provider. This applies to existing home care package recipients and to new clients.
Here is a helpful guide that should answer any questions you may have.
However we are always here to assist and can guide you through the process regardless of whether you are an existing customer or not. Simply call us on 1300 782 896
This short video also introduces some of the changes for you.
Contact our friendly customer service team on 1300 782 896