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How have integratedliving kept clients safe during the COVID-19 pandemic?

Written by Joanne Isaac, Senior Manager - Communications and Campaign with integratedliving

The number one priority throughout the COVID-19 pandemic has been the health and wellbeing of our clients, staff and volunteers in the rural, remote and regional communities that we serve. We are entrusted to care for older Australians and those living with disabilities, these people being the most vulnerable to the most serious health complications of COVID-19. We have strict procedures and protocols in place to safeguard both clients and staff, be it through our in-home aged services or at our Wellness and Activity Centres. Safety measures include the appropriate use of Personal Protective Equipment (PPE) and adherence to the highest standards of infection control, including hand hygiene and staff and client screening questions and notification processes.

Staff start their day by completing a self-screening tool prior to their arrival at your loved one’s home and will not attend work if they are unwell or awaiting a COVID-19 test result. All frontline staff are required to wear surgical masks when they are providing services to clients as an extra infection control measure. Not only do our frontline workers adhere to COVID-19 policies and procedures, they are also required to inform us if they have a secondary employer. This is to mitigate any risks associated between one workplace and another.

As areas around the country become exposed to COVID-19 scares or even outbreaks, we constantly review and adapt our COVID-19 procedures to reflect these events. Even greater safety measures are enacted in exposed regions via our COVID-19 tiered alert system. This tiered alert system enables us to react more quickly in relation to COVID-19 risks and outbreaks.

Our COVID-19 infection prevention and control measures in summary are:

  • Self-screening and client screening
  • Hand hygiene and cough etiquette
  • Physical distancing (1.5m)
  • Where physical distancing is not possible, support workers must wear a surgical mask

Wondering how you can help your loved ones start their aged care journey? You can view our recorded Carers virtual forum below to find out more:

Have any questions?