Social support calls

Our social support phone call service helps to keep you connected, so you never feel you have lost touch with the world. These are difficult times, but we are here for you.

Get started Contact us

Benefits

Do you find yourself often going for days without talking to someone to share your worries and concerns with? Anxious about letting people into your home to visit or to carry out a job for you?

We understand.

That’s why at integratedliving, we are offering a ‘social support phone call’ service to keep you connected. Social support is usually provided face to face, but in the new environment we are now offering this service as a telephone call or virtually.

You tell us how often you would like us to call and for how long and you can chat to us on any topic you like or on concerns you have on COVID-19.

Regular social interaction.
Talk about how you are feeling regarding COVID-19.
Chats from 30 mins to two hours!

How do I pay?

It’s really easy to set up. All you need to do is call our Customer Service Centre on 1300 782 896 and we will do the rest.

The price of the service will vary depending on your support plan, so one of our friendly customer service representatives will go through this with you.

According to the Government home care is an essential service, and we are committed to supporting you in the best way we can. We continue to follow best practice public health guidelines in all the services we deliver, both within the home and virtually to keep you and us safe.

Remember we are here to help. We are in this together.

Eligibility criteria*

You need to be aged over 65 or over 50 for Aboriginal & Torres Strait Islanders.
Some services may be available to people aged under 65.

*Other eligibility criteria may apply Contact us for more info.

How is this service delivered?

How can I access this service?

You can access this service in several ways, depending on your needs and individual situation.

In Home

One of our friendly staff will visit you at home at a time that works for you.

Learn more about in home services

How do I pay?

There are several ways to access our services and programs, including the funding options outlined below.

Government Funding

Home Care Package and Commonwealth Home Support Program options.

More information

Private pay

You can choose to pay for our programs and services yourself if you’re not receiving government funding.

1 / 5

Frequently Asked Questions

Who is the Social Support Calls service suitable for?

This service is suitable for older people who are keen to stay connected and enjoy regular social interaction.

Can this service be catered to specific culturally and linguistically diverse/LGBTIQA+ community needs?

Yes, this service can be aligned with your values and preferences. Our staff will take the time to learn your individual cultural and care needs so they are always considered. You may also access interpreting services if required.

Who are the people delivering the Social Support Call services?

This service is delivered by qualified Support Workers who are passionate about improving your quality of life and wellbeing so that you can continue to stay well and live independently at home.

Do you offer counselling under this service?

For people who require counselling, our Social Work or Psychology services can cater to your needs. Please contact our Customer Service Centre on 1300 782 896 for assistance.

Will you travel to my home for this service?

Visit our website or contact our Customer Service Centre on 1300 782 896 for assistance.

How will this service be delivered?

This service can be delivered via a telephone call or you can chat with us online as well – the choice is yours.

More resources for you

The support you need

Your needs are different to others and we understand that. Get started now or call us to chat about how we can help you stay living, feeling and being well.

Get started Contact us