Support at Home changes: A guide for current Home Care Package recipients
Support at Home is replacing Home Care Packages – here’s what to expect.
What is Support at Home and why is it replacing Home Care Packages?
From 1 November 2025, the Australian Government will introduce the Support at Home program. This will replace the current Home Care Package system. This major system reform is designed to simplify aged-care services, reduce wait times and offer more tailored support for older Australians living at home.
If you or someone you care for is currently receiving services through integratedliving Australia, here’s what you need to know as we ready for transition.
Will I stay with my current provider?
Yes – you’ll continue receiving care from integratedliving Australia. There’s no need to change providers, and unless your care needs change significantly, you won’t need to be reassessed. Your current funding level will remain stable, ensuring continuity and peace of mind.
What happens to my unspent Home Care Package funds?
If you have unspent funds under your current Home Care Package, they’ll carry over to the new Support at Home program. These funds are not time-limited, so you can continue using them for services or enhancements such as assistive technology or home modifications.
What are the new service categories under Support at Home?
Support at Home introduces three distinct service categories. Each category has different funding rules and contribution expectations:
- Clinical Supports: Targeted support services aimed at preserving or restoring physical and cognitive abilities, including nursing care, allied health, nutrition and care management. Fully funded by the government – no out-of-pocket costs.
- Independence Services: Intended to support older adults in handling daily living tasks including tasks such as personal care, social support, transport and respite. These may require a moderate contribution.
- Everyday Living Services: These are designed to support older individuals in maintaining a safe and comfortable living environment, including domestic assistance, meals, home maintenance and repairs. These may require higher contributions depending on your income.
This structure helps ensure that your funding is aligned with your actual care needs.
Will my costs increase under the new program?
The government has incorporated a 'no worse off' principle. The aim of this principle is to ensure that if you had a Home Care Package, or were approved for one, on 12 September 2024, you are not disadvantaged by the transition to the new Support at Home program.
Here’s what it means for you:
- When you transition to Support at Home on 1 November 2025, you will keep the same level of funding you currently have and any unspent funds will be retained.
- If you are receiving a Home Care Package or have been assessed as eligible for a package as of 12 September 2024, your contributions will remain the same or be lower than what you would have paid under the Home Care Packages program.
What’s changing in budgeting and fees?
Support at Home introduces a more transparent funding model:
- Your care budget and any contributions you’re required to make will be based on the actual services you receive.
- Care management fees are capped at 10% and will be allocated from the participants budget by Services Australia.
- Package Management fees have been removed with all administration costs now included in the pricing for services.
This ensures you’re only paying for what you use, with no hidden costs.
Where can I get help or more information?
Whether you're a client or supporting someone receiving care, integratedliving is here to help.
Reach out to your Case Manager, call us on 1300 782 896 or view our brochure for more information. We’re committed to making this transition smooth, respectful and supportive.