Become an approved associated provider
Our associated providers and contractors make a vital contribution to our ability to provide quality care to our clients.
We partner with a range of external organisations and businesses across Australia to provide products and services to our clients. These can range from allied health to trade services, products and supplies.
How to become an associated provider
Associated provider Agreements are required with all associated suppliers providing services to our clients. To create an agreement we require some information from you including copies of your:
- Proof of registration with the relevant organisation for your practicing discipline if you are providing allied health or therapy services
- Current Public Liability and Professional Indemnity insurances
- Current National Police Check less than three years old, plus proof of a Working with Vulnerable Persons registration, i.e. WWVP, WWCC or Blue Card
- Other certifications as specified in the associated provider induction handbook for the services you will provide
- Current Fee Schedule
Once the form has been completed we will contact you regarding the status of the registration. Click here for more associated provider information and resources.
Frequently Asked Questions
The Support at Home (SAH) program is part of the government's aged care reforms to simplify in-home care for older Australians. SAH replaced the Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs.
Associated Providers may deliver services such as allied health, nursing, personal care, social support, transport, respite, home maintenance and specialist clinical services.
To become an approved Associated Provider, organisations must meet applicable worker screening, compliance and documentation requirements, hold appropriate credentials and insurance, agree to comply with the Aged Care Code of Conduct where applicable, and enter into integratedliving’s relevant service agreement.
We work with organisations, clinicians, community groups and specialist service providers who support people living at home. If your services align with aged care, disability support, wellbeing, clinical care or community connection, you may be eligible to become an associated provider.
Associated providers may deliver services such as allied health, nursing, personal care, domestic assistance, social support, transport, respite, home maintenance, assistive technology, culturally specific programs or specialist clinical care. Services vary depending on client needs and funding programs like CHSP, DVA, HACC‑PYP and Tas‑HACC.
You can apply through our Become an Approved Associated Provider form, where you’ll confirm your business details, review the contracting conditions and submit your acceptance. Once received, our team will assess your application and contact you about next steps.
Requirements may vary depending on the services you provide. For example, clinical and allied health providers must meet applicable professional registration standards, while other service providers may need to demonstrate relevant safety, governance and compliance requirements.
All Associated Providers must hold appropriate insurance, meet applicable compliance requirements and accept integratedliving’s contracting conditions. The application form will guide you through the information and documentation required at each step.
Associated providers gain access to our regional expertise, strong community relationships and a collaborative model that helps deliver high‑quality support where it’s needed most. Working with us can expand your reach, strengthen your service offering and help you support more people living at home.
All costs associated with delivering services under the Associated Provider Agreement must be incorporated into the hourly rate charged for time spent directly with the client. Travel time, travel distance, and any other travel‑related expenses cannot be invoiced as separate or additional charges and must be factored into your nominated hourly rate.
Invoicing and reporting must align with program claims and budget rules. Invoices will need to be itemised with the services requested by integratedliving, with the date of delivery, name and address of the client, and the unit cost inclusive of travel.