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Support at Home

A new chapter in aged care is here—what you need to know. 

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What is Support at Home?

Support at Home commenced on 1 November 2025, replacing Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs.

It streamlines funding and services across eight levels of care, offering up to $78,000 per year in support.


Why the change?

Support at Home was developed in response to the findings of the Royal Commission into Aged Care Quality and Safety. The program increases funding and improves the standard of care for Australia's ageing population.

How will it affect you?

If you were approved for a Home Care Package prior to 12 September 2024, the government has guaranteed a `no worse-off’ principle to provide certainty to people who already have packages in place.

All current clients automatically transitioned into the Support at Home program on 1 November 2025.

What are the key features of the Support at Home program?

The Support at Home program makes it easier to maintain your independent lifestyle at your home.

  • Eight levels of funding, ranging from $11,000 up to $78,000 per year.
  • Three categories of service types - Clinical Services (such as nursing), Independence Services (such as help with showering or taking medications) and Everyday Living Services (such as cleaning and gardening).
  • Pathways for people needing restorative care and an extension of restorative care from 8 weeks to 12 weeks with funding around $6,000. There is also a pathway for end-of-life care.
  • End of Life Pathway funding around $25,000.
  • Support for Assistive Technology, such as walkers and wheelchairs, through a new equipment loan scheme and Home Modifications up to $15,000.
  • Shorter average wait times from assessment to receiving service funding.

 

Do you have a question about Support at Home?

Call us on (02) 4987 8910 or view our brochure for more information

 

 

What are the Support at Home service categories?

Support at Home service list

Clinical Services Allied Health and other Therapies
Nursing Care
Nutrition
Care Management
Restorative Care Management
Independence Services Personal Care
Social Support and Community Engagement
Therapeutic Services for Independent Living
Respite
Transport
Assistive Technology and Home Modifications
Everyday Living Services Meals
Domestic Assistance
Home Maintenance and Repairs

What are the client contributions for each service category?

There are different contributions for each service category depending on your funding level and personal circumstances.

It’s important to remember, if you were approved for a Home Care Package prior to 12 September 2024, the government has guaranteed a `no worse-off’ principle to provide certainty to people who already have packages in place.

  • The government will fully fund Clinical Services.
  • Independence Services are partially funded.
  • Everyday Living Services will attract the highest contribution.

Support at Home contributions

Funding type Clinical Services Independence Services Everyday living Services
Full pensioner 0% 5% 17.5%
Part pensioner 0% Part pensioners and CSHC holders will pay between 5%-50% based on an assessment of their income and assets. For part pensioners this will be based on their Age Pension means assessment. CSHC holders will undergo a separate assessment for Support at Home. Part pensioners and CSHC holders will pay between 17.5%-80% based on an assessment of their income and assets. For part pensioners this will be based on their Age Pension means assessment. CSHC holders will undergo a separate assessment for Support at Home.
Self-funded retiree (holding or eligible for a Commonwealth Seniors Health Card - CSHC) 0%
Self-funded retiree (not eligible for a Commonwealth Seniors Health Card) 0% 50% 80%

integratedliving’s Support at Home service rates

Our Support at Home services are designed around you—your needs, your goals and how you want to live at home. With a consumer-directed approach and services that may be partly or fully government funded, we’re here to support you every step of the way.

More resources

Want to know more?

Visit the Australian government's Support at Home website page.

For more details, view online or click the download button to access the Support at Home program information sheet.

Frequently asked questions

Support at Home is Australia's in-home aged care system, giving older people more flexible, personalised and clinically supported services. It replaced Home Care Packages and Short-Term Restorative Care on 1 November 2025. CHSP will remain a separate, standalone program until at least 30 June 2029, following the government's extension announcement in August 2026. integratedliving delivers services under Support at Home and helps clients understand what these changes mean for their individual circumstances.

CHSP is generally for people who need a little help with everyday tasks such as cleaning, meals or transport. Support at Home is for people who need more regular support or a broader range of care. At integratedliving, Support at Home clients are supported by a dedicated Care Partner who helps coordinate their care and services. We can help you understand which program may be right for you. Complete this form or call us on 1300 782 896.

Support at Home offers a wide range of supports to help older people stay independent at home including domestic assistance, personal care, nursing, allied health, respite, social support, home maintenance, assistive technology, home modifications, restorative care and end‑of‑life pathways. The exact services you receive will depend on your assessment and individual needs.

Your funding is based on the level of care you are assessed as needing. Support at Home has eight levels of ongoing funding, with higher levels of funding available as care needs increase. Your income and assets can affect how much you pay towards some services, but they do not determine the level of care you are assessed as needing.

To access Support at Home, you’ll need to register with My Aged Care, complete an assessment and receive a Notice of Decision. Your funding is then allocated through the Support at Home Priority System. integratedliving can guide you through each step and help you understand what applies to your circumstances. Complete this form or call our team on 1300 782 896 for support.

Not always. Being approved means you are eligible for Support at Home, but you may still need to wait until your funding becomes available. When your funding is available, My Aged Care will let you know and you can choose a provider and organise your services.

Once your funding is available, you can choose a provider and arrange your care. You normally have 56 days from the date on your funding letter to find a provider and enter into a service agreement. If you need more time, you can ask My Aged Care for an extra 28 days. If you’ve received your funding letter and would like to discuss starting services with integratedliving, complete this form or call us on 1300 782 896.

Support at Home uses quarterly budgets tailored to your assessed needs. Care management is funded at 10% of your ongoing budget, with separate funding available for Assistive Technology and Home Modifications (AT-HM) and the short-term pathways (restorative care and end-of-life). Your budget is personalised based on your circumstances and the supports you require.

Yes. Under Support at Home, older people can choose the provider they want to deliver their services. You’re not locked into a single organisation and you can change providers if your needs or preferences shift. Your choice may depend on your location, the services you require, and the availability of providers in your area. integratedliving can help you understand your options and support you through the process if you’re considering a change, complete this form or reach our friendly team 1300 782 896.

Contributions will be different for each individual and will be based on the type of service you receive, your income and assets, and when you were approved for services. For more information, refer to My Aged Care's guide to Support at Home costs and contributions.

If you are having genuine difficulty paying your aged care costs, financial hardship assistance may be available from the Australian Government. Our friendly team can help you understand the process and what support may be available based on your circumstances. Call us on 1300 782 896.

Care management is a key part of Support at Home and ensures your services stay aligned with your needs as they change. It includes helping you plan your supports, coordinating services, monitoring your wellbeing, and adjusting your care if your circumstances change. At integratedliving, your Care Partner works closely with you to make sure your services continue to meet your needs and goals.

If you are a client of integratedliving, we will advocate for you and help you navigate the process so your care and funding continue to reflect your needs as they change. Sometimes your existing services can simply be adjusted. If you need more support, we’ll work with you to understand the next steps and help you through the review process. Need help? Complete the form or call us on 1300 782 896.