Support at Home Program - Frequently asked questions
What is Support at Home?
The Support at Home program is part of the government's aged care reforms to simplify in-home care for older Australians. It will replace the Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs.
The new system will streamline funding and services across eight levels of care, offering up to $78,000 per year in support.
Changes will be implemented from 1 November 2025. This revised date is a short delay from the initial start date of 1 July 2025.
For more information, please view the Support at Home program | Australian Government Department of Health, Disability and Ageing.
Frequently Asked Questions
From 1 November 2025, clients currently receiving support through the Home Care Packages Program and Short-Term Restorative Care Program will transition to Support at Home.
To prepare, you may like to review the Department of Health, Ageing and Disability, Support at Home Program Manual and Transition Guide.
The services you deliver must align with the client’s approved funding classification and fall within one of the defined categories in the Support at Home Service List.
The services listed on your invoice must also match those requested by integratedliving and be clearly identified.
We will share examples in the coming weeks to guide you on what needs to be included.
From 1 November, unit price must be inclusive of travel costs, rather than charged separately.
Suppliers who charge separately for travel may wish to review their pricing.
You can visit guidance for setting Support at Home prices at the Support at Home website for more information.
To be compliant with the Support at Home program our Terms and Conditions will be updated from 1 November 2025.
We will share our updated Terms and Conditions shortly.
The updates will take effect on 1 November 2025. If you accept a Service Request with us on or after 1 November 2025, you are agreeing to the updated Terms and Conditions.
Under the Support at Home program, invoicing and reporting must align with program claims and budget rules.
Invoices will need to be itemised with the services requested by integratedliving, with the date of delivery, name and address of the client and the unit cost inclusive of travel.
We will share more information on the required format shorty.
Third-party Suppliers are now called Associated Providers.
As an Associated Provider for integratedliving, we will update the register with your details, including key requirements like worker screening, compliance documents, and the Aged Care Code of Conduct.
If your circumstances change, please let us know.
No. Services will continue, but terms and conditions will change. We will work with you to ensure service continuity.
We hope this FAQ has been helpful. If you have a general question we have not answered, you can submit your question to be added to the FAQ at supportathome@integratedliving.org.au.