Bridging the technology divide for seniors through Digital Dialogue

Helping seniors build confidence using iPads and everyday technology.

Digital Dialogue helps people become more tech‑savvy, explore new hobbies and feel confident using technology. The program is designed to help older Australians learn how to use an iPad, explore a wide range of apps and build confidence online.

Learning iPad skills with personal support

When you join the program, you’ll have a Digital Support Officer like a personal online coach, to guide you. They’ll spend the first few sessions helping you set up your iPad and get comfortable joining virtual meetings.

Digital Support Officer Mark said the program is beneficial in many ways.

“Once set up, people join in the weekly education sessions where they learn how to stay safe online,” Mark said.

“They learn how to use technology to communicate with family and friends, how to use social media, access government services, manage passwords and use apps for transport and entertainment."

Connecting through weekly virtual social sessions

“They also join in two one-hour virtual social sessions every week,” Mark said. “They can enjoy group activities like games and trivia; sketching; music; craft; science; travel; gardening; food and painting. And there’s sessions on history, unusual lives, locations and more.”

Mark said clients tell him the program demystifies technology and provides them with enough knowledge to be more confident in using it in their everyday lives.

“Lots of clients enjoy surprising family and friends by video calling them from their iPad,” Mark said.

“And the virtual social sessions are so popular that many clients continue on with them once they complete the program.”

How Digital Dialogue supported Maria

Maria, a client from Tasmania, was so impressed with the program and the ongoing support she’s received from Mark that she sent in some very positive feedback.

“It’s a very good program. Everyone who took us through each week was very knowledgeable and patient,” Maria said.

“I enjoyed it, especially learning about all the apps. Mark helped me with email and photos and it’s great to have someone you can ask if you get into trouble with something.”

Maria has continued with virtual social sessions since completing Digital Dialogue. “The social side of the virtual sessions is what I’m enjoying. And who knew I could sketch? I really enjoy seeing people every week, everyone is so friendly,” Maria said.

Maria’s experience reflects what many clients share, that Digital Dialogue not only builds practical skills but also boosts confidence, connection and enjoyment in using technology every day.