Assistance with Care and Housing

Helping you organise your home with compassionate decluttering services tailored to your needs. Our team provides respectful home decluttering support to help you create a safer and more comfortable living space.

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House decluttering service with compassion

This program helps people who are living with hoarding behaviours or in a squalid environments who may be at risk of homelessness or unable to access the aged care supports they need. Our team create a safe and comfortable space through personalised care planning, links to specialist support services, and one-off clean-ups.

Our decluttering home services go beyond simply tidying and decluttering. We provide practical strategies to make your home safer and more liveable long-term. Whether it’s emptying a house for a fresh start or offering gentle declutter assistance to help you manage your possessions, we ensure every step is handled with dignity and respect.

Here’s what you can expect:

A respectful, compassionate approach to tidying and decluttering your home.
Support from professional and experienced staff.
A safer home to live in and to display your most cherished memories.

What's included in Assistance with Care and Housing (Hoarding & Squalor)?

The Assistance with Care and Housing (Hoarding & Squalor) program provides declutter assistance tailored to your situation. Services include:

Support to declutter your home in a manageable and respectful way.
Assistance to sort through your treasured possessions with care and patience.
Providing you storage solutions and organising ideas to keep your home safe and functional.
Helping with emptying house areas that may block access to important rooms, ensuring safety and comfort.
Ensuring you can access your cherished possessions while maintaining a clean, supporting environment.

If you’re looking for more than just home decluttering services, we can also connect you with our wider range of in-home aged care supports. From help with everyday tasks to Wellness programs, we provide the right services to help you feel safe, supported, and comfortable in your own home.

Eligibility criteria*

You need to be aged over 65 or over 50 for Aboriginal & Torres Straight islanders.
Some services may be available to people aged under 65.

*Other eligibility criteria may apply Contact us for more info.

How is this service delivered?

How can I access this service?

You can access this service in several ways, depending on your needs and individual situation.

In Home

One of our friendly staff will visit you at home at a time that works for you.

Delivery Methods

Delivered Online

We can deliver this service to you over a video call on a computer or tablet.

Learn more about our virtual services

How can I pay?

There are several ways to access our services and programs, including the funding options such as Home Care Packages (HCP) and Commonwealth Home Support Program (CHSP).

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Frequently Asked Questions

Who is this Crowded House program suitable for?

This program is suitable for seniors wanting to keep their homes free of clutter so that they can move around safely and avoid falls.

Can the Crowded House program be catered to specific culturally & linguistically diverse/LGBTIQA+ community needs?

Yes, this service can be aligned with your values and preferences. We will take the time to learn your individual cultural and care needs so they are always considered when making our recommendations. We will also encourage you to set meaningful goals and help you to achieve them. You may also have your preferred support person included during the program or access interpreting services if required.

Will you be coming in to throw out all my stuff?

We will work closely with you to sort through your possessions and determine what you want discarded. All items will be handled with great care and the service will be provided with complete discretion and zero judgement. We understand that the idea of letting go of personal possessions can be distressing for some, that's why you can say no to the disposal of any item at any time. We can also provide different options to help you declutter your home safely.

Will you be organising decluttering services for me?

An initial assessment will be conducted to determine your needs and the level of service required. We will then work with you to arrange specialist cleaners to help with the decluttering process.

How is this different from domestic cleaning services?

This program goes beyond the services that a domestic cleaning service company would normally provide, including deep cleaning, sorting, decontamination, recycling, sanitisation and more.

How many times can I access this program?

This is designed as a short-term program and, if required, we will assist with helping you access longer term services, such as domestic cleaning services to help you maintain your home, after this is complete.

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The support you need

Your needs are different to others and we understand that. Get started now or call us to chat about how we can help you stay living, feeling and being well.

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