Skip to content

Contact us

Our friendly staff are available to help you. Whatever stage of your care journey you are at we can support you to take the next step.

Contact details

Customer Service Centre hours
  • Sunday - Closed
  • Monday - 7.30am - 5.30pm
  • Tuesday - 7.30am - 5.30pm
  • Wednesday - 7.30am - 5.30pm
  • Thursday - 7.30am - 5.30pm
  • Friday - 7.30am - 5.30pm
  • Saturday - Closed
In case of an emergency please call 000. For after hours support, please call 1300 782 896

Enquiries

Compliments and complaints Submit feedback
General enquiries Submit enquiry
Register your interest Register interest
Media Enquiries Submit enquiry

Frequently Asked Questions

If translation or interpretation services would assist you in accessing or better understanding the range of support available to you, please contact any of the following services:

Department of Immigration and Border Protection – Translating and Interpreting Services (TIS National)

For face-to-face interpreters and a translation service 24 hours/seven days a week call 13 14 50.

Health Care Interpreter Service (Health Services Only)

For face-to-face interpreters and telephone interpreting call 1800 674 994.

Community Relations Commission (CRC) – Language Service

For face-to-face interpreters and a translation service in several languages call 1300 651 500.

Centrelink Multilingual Telephone Information Service (cost of a local call)

Call 13 12 02.

People with disability have the right to raise a concern or make a complaint about the services they receive. integratedliving does its best to provide quality supports and services to people with disability, but issues can sometimes occur.  If you have a concern about your current NDIS supports or services, it is important that you talk about it.  Complaints can help us understand what is important to people with disability and improve the quality of services we provide.  Your complaint can therefore help other people too.

If you feel comfortable, you are encouraged to raise your concern or complaint with us first, as this is often the best way to have your issue resolved quickly.  All registered NDIS providers must have a complaints management and resolution system in place. If we are unable to resolve your concern or complaint, then we encourage you to seek further support.

You may seek support from family, a friend or an independent advocate in making a complaint. For further information see: Disability Advocacy.

A complaint can be made to the NDIS Commission by:

integratedliving does its best to provide quality care and services for older Australians. However, issues can sometimes occur so we need to ensure that people can raise their concerns in a constructive and safe way.

If you feel comfortable, we encourage you to raise your concern with the staff or managers of integratedliving first as this is often the best way to have your concern resolved. All service providers are required to have a complaints system in place and in most cases, you will be able to resolve your concern directly with us.

If this doesn’t work or you don’t feel comfortable in raising your concern this way, the Aged Care Quality & Safety Commission can support you to resolve your concern with them. They provide a free service available to anyone, to raise a concern or make a complaint about the quality of care or services provided to people receiving Australian Government funded aged care.

A complaint can be made to the Aged Care Quality & Safety Commission by

  • Phoning: 1800 951 822 (free call from landlines). Interpreters can be arranged.
  • National Relay Service and ask for 1800 951 822.
  • Completing a complaint form online on the ACQSC website
  • Write a letter to: Aged Care Quality and Safety Commission, GPO Box 9819, in your capital city.  Make sure your letter includes:
    • your name, address and telephone number
    • the date you are lodging your complaint
    • details of your complaint, including specific dates of events and relevant comments
    • the name of the aged care home or service and the state/territory in which it is located
    • the name of the consumer that your complaint relates to.