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Contact us

Our friendly staff are available to help you. Whatever stage of your care journey you are at we can support you to take the next step.

Contact details

Customer Service Centre hours
  • Sunday - Closed
  • Monday - 7.30am - 5.30pm
  • Tuesday - 7.30am - 5.30pm
  • Wednesday - 7.30am - 5.30pm
  • Thursday - 7.30am - 5.30pm
  • Friday - 7.30am - 5.30pm
  • Saturday - Closed
In case of an emergency please call 000. For after hours support, please call 1300 782 896


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General enquiries Submit enquiry
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Frequently Asked Questions

If translation or interpretation services would assist you in accessing or better understanding the range of support available to you, please contact any of the following services:

Department of Immigration and Border Protection – Translating and Interpreting Services (TIS National)

For face-to-face interpreters and a translation service 24 hours/seven days a week call 13 14 50.

Health Care Interpreter Service (Health Services Only)

For face-to-face interpreters and telephone interpreting call 1800 674 994.

Community Relations Commission (CRC) – Language Service

For face-to-face interpreters and a translation service in several languages call 1300 651 500.

Centrelink Multilingual Telephone Information Service (cost of a local call)

Call 13 12 02.