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Social work

Social work

Aged care social work provides personalised support to help you adjust to life’s challenges and achieve your goals. Our qualified social workers offer practical guidance, emotional support, and advocacy tailored to your lifestyle and circumstances.

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Benefits of aged care social work

Our social workers can help you navigate changes in your life, manage challenges, and overcome barriers to health and wellbeing. Through assessment of your needs, situation, and support networks, we connect you with the right community support programs for seniors and aged care referral services that make daily life easier.

We also provide senior advocacy services, ensuring your voice is heard and your rights are protected. From housing assistance to accessing emotional support for seniors, our team works with you to create a pathway towards greater independence and connection.

All of our aged care social work services can also be accessed from the comfort of your home, no matter where you live, through our telehealth social work program.

  • Make life easier with access to local resources and services.
  • Achieve your goals and connect with your community.
  • Manage changes in your life.

Social work services for seniors

Services that our social workers can provide include: 

  • Counselling and emotional support for seniors – Talk through personal concerns such as grief, stress, or adjusting to new circumstances in a confidential, supportive space. 
  • Referrals to other aged care services – Access trusted aged care referral services to ensure you get the right care and programs for your needs.
  • Connecting to your community – Guidance on joining community support programs designed for seniors that help you build friendships, reduce isolation, and stay socially engaged.
  • Housing support and advice – Assistance with exploring housing options and navigating accommodation challenges to help you feel secure at home.
  • Legal and planning assistance – Help with applying for a power of attorney or enduring guardianship.   
  • Senior advocacy services – Support in understanding your rights, navigating aged care systems, and ensuring your preferences are respected.

Looking for more support and preventative health guidance? We offer a range of other allied health services to support your wellbeing and independence. These include occupational therapy, physiotherapy, dietetics, podiatry, and psychology.

Eligibility criteria*

  • You need to be aged over 65 or over 50 for Aboriginal & Torres Strait Islanders.
  • Some services may be available to people aged under 65.
*Other eligibility criteria may apply Contact us for more info.

How can I access this service?

You can access this service in several ways, depending on your needs and individual situation.

In Home In Home

One of our friendly team members will visit you at home at a time that works for you.

Delivery Methods

Delivered Online Delivered Online

We can deliver this service to you over a video call on a computer or tablet.

Learn more about our virtual services

How can I pay?

There are several ways to access our services and programs, including the funding options such as Support at Home and Commonwealth Home Support Program (CHSP).

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Frequently Asked Questions

Older people who need help accessing local resources and support services to make everyday life easier. Our social workers take the time to understand your individual circumstances and connect you with the right support.

This service is delivered by our accredited social workers who are passionate about improving your quality of life and wellbeing. They're very familiar with rural and regional health services and support resources.

Complete this form or call our team on 1300 782 896 to find out if these services are available in your region.

Yes. Our social workers can help you access the services you need and advocate for you if you are struggling to find support. They may also help you to access additional services through My Aged Care, such as the Support at Home funding. They will be able to help you access services such as Senior Rights, legal or financial aid and housing too.

Yes. This service can be aligned with your values and preferences. We will take the time to learn your individual cultural and care needs so they are always considered when making our recommendations. We will also encourage you to set meaningful goals and help you to achieve them. You may also have your preferred support person included or access interpreting services if required.

Many older people feel uncertain about accepting help at first. That's a normal response, and it's worth taking seriously. Guidance from a social worker can make a meaningful difference to wellbeing and navigating challenges, without taking away independence. We work with you and your loved one at their pace, and if they change their mind after starting, we'll always respect that. Our team members are trained to treat every client with dignity and respect.

More resources to help you

The support you need

Your needs are different to others and we understand that. Get started now or call us to chat about how we can help you stay living, feeling and being well.

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You can choose which services you want and we’ll make a package tailored for you.

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