How to get a Home Care Package – what our callers want to know
The questions most callers ask us are: What is a Home Care Package? How can I get one?
Our Customer Service Team told us that the most frequently asked question from our callers is “What do I have to do to get a Home Care Package?”
So here we answer that question for you and provide a summary of the process.
What is a Home Care Package?
A Home Care Package (HCP) is a government funded program that enables you to get
the support you need to live well and independently at home.
A HCP provides a coordinated approach to the delivery of your help at home, from everyday support to more complex or intensive care. The package level assigned to you is based on your needs – and there are four levels.
What’s the difference between CHSP and HCP, and which is right for you?
Both programs help you stay at home. The Commonwealth Home Support Programme (CHSP) is for people who need just a little support to stay at home, with services such as cleaning, shopping, gardening and some allied health or nursing services.
HCP is designed for those with more complex care needs that go beyond what the CHSP can provide.
What is the process to obtain HCP funding?
- Check that you are eligible: by phoning 1800 200 422 or visit the My Aged Care website to ‘Apply for an Assessment Online’.
- Assessment: If you are eligible, an assessor will contact you and visit you at home to discuss your current circumstances and help identify the best services for you.
- Arrange an income assessment: An income assessment is undertaken by the government to establish if you have to pay an income-tested care fee for your HCP.
- Assessment outcome: You will receive an outcome letter, and if approved, it will outline the HCP level you are eligible for and your priority level.
- Select your preferred provider: The next step is for you to choose an aged-care provider. We hope you choose integratedliving to partner with you in your care.
How do I get support while I wait for a Home Care Package?
You can get help at home sooner through CHSP funding. We understand it can sometimes be a long and confusing process.
You can contact our friendly team with further questions or clarifications. They are here to help you.