Skip to content
My Support App

My Support App

Providing open, two-way communication between you and integratedliving.

Benefits

The My Support App by integratedliving® provides an easy-to-use way for you to view detailed information about your in home care services. Whether you’re managing help at home for seniors or other support needs, the app allows you to stay informed about upcoming visits and any changes to your care schedule.

It is convenient to access and is designed to help you feel more connected and in control of your care journey. It also ensures that the in home care services you receive are clear and transparent.

In addition to viewing your service details, the app lets you make changes directly, such as rescheduling appointments or requesting new support tailored to your current needs. This flexibility is especially valuable for those receiving home care help for seniors, as it allows timely adjustments that fit best with your lifestyle and health requirements.

You can also share your care information securely with family members or others involved in your care. This promotes better coordination and peace of mind for everyone involved.

Integratedliving staff actively use the My Support App to provide you with up-to-date and accurate information about your in home care services. This interactive and ongoing communication tool ensures you are informed about any changes, updates, or important announcements relating to your care in a timely manner.

By combining ease of access, real-time updates, and flexible management options, your My Support App by integratedliving® helps make receiving in home care services smoother with easier two-way communication. It is an important tool for anyone looking to maintain independence and quality of life while receiving trusted support from integratedliving.

  • See information about your services when you need to.
  • Make service changes quickly and easily.
  • Share information with loved ones.

Whats involved?

My Support App is available on mobile devices and through the app customers can;

  • Reschedule an integratedliving service or request a new service
  • Provide feedback on your service
  • Share service dates and times with nominated family members or carers
  • Get reminders about when a staff member is due to visit
  • Review your schedule and confirm the dates and times for your services
  • Opt in to receive news on offers and events. 

Follow the instructions in our Getting Started Guide to take you through how to download and use the features of My Support App.

  

Eligibility criteria*

  • You need to be be an existing integratedliving customer or an authorised family member to access My Support App.
  • Please note: Customers that were previous BDNH customers may have trouble accessing My Support App. integratedliving are endeavouring to resolve this issue.
*Other eligibility criteria may apply Contact us for more info.

How can I access this service?

You can access this service in several ways, depending on your needs and individual situation.

Delivered Online Delivered Online

We can deliver this service to you over a video call on a computer or tablet.

Learn more about our virtual services

How can I pay?

My Support App is currently a complimentary product offered by integratedliving. If you access services through the below funding you will be able to access My Support App. 

*Clients that were previous Ballarat District Nursing and Healthcare (BDNH) customers may have trouble accessing My Support App. integratedliving are endeavouring to resolve this issue.

Government Funding

Home Care Package and Commonwealth Home Support Program options.

More information

Private pay

You can choose to pay for our programs and services yourself if you’re not receiving government funding.

More information

Image of an integratedliving staff with a background of a group of people doing exercise

The support you need

Your needs are different to others and we understand that. Get started now or call us to chat about how we can help you stay living, feeling and being well.

Find more aged care services

You can choose which services you want and we’ll make a package tailored for you.