Supplier Assistance Centre
Support at Home
The Support at Home program is part of the government's aged care reforms to simplify in-home care for older Australians. It will replace the Home Care Packages (HCP) and Short-Term Restorative Care (STRC) programs.
The new system will streamline funding and services across eight levels of care, offering up to $78,000 per year in support.
Changes will be implemented from 1 November 2025. This revised date is a short delay from the initial planned start date of 1 July 2025.
Here you will discover the current Service Agreement for client-facing suppliers, the latest Supplier Policies, and a range of resources designed to facilitate our partnership’s success. This is your central point for accessing essential information with respect to supplying services to our clients. If you have any enquiries or need assistance, please email us directly.
Supplier Service Agreement Documentation
Additional Resources