Supplier Assistance Centre

Support at Home Program - Frequently Asked Questions

This Frequently Asked Questions (FAQ) page has been developed to support suppliers as we prepare for Support at Home.

Here you’ll find clear answers to common questions about the changes, what they mean in practice, and where to go for more information. The FAQs will be updated regularly as new details become available, so please check back often to stay informed.

Learn more about Support at Home Supplier FAQs

Here you will discover the current Service Agreement for client-facing suppliers, the latest Supplier Policies, and a range of resources designed to facilitate our partnership’s success. This is your central point for accessing essential information with respect to supplying services to our clients. If you have any enquiries or need assistance, please email us directly.

Supplier Service Agreement Documentation

Supplier Service Agreement

Terms and conditions which govern our relationship for client-facing service delivery.

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Supplier Qualifications Statutory Declaration

A Statutory Declaration confirming the minimum certifications and qualifications in place for all staff providing services to integratedliving clients.

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