Going the Extra Mile: Meet our Customer Service Team

Learn about the people on the other end of the phone when you call integratedliving  

What qualities do our Customer Service team members have that set them apart?  

The team has excellent follow-up and investigative skills. They often won't rest until they have gotten to the bottom of an issue for the clients. They leave no stones unturned. They all have a huge amount of empathy and compassion for clients, potential clients and our team members calling through to our Customer Service Centre (CSC).  

What does the team enjoy about working with our clients?  

They really enjoy knowing they are making a difference in our clients' lives. Sometimes the client or caller may not talk to anyone else that day but the CSC team. Those conversations mean so much to people who are feeling isolated or lonely. Knowing we are a part of keeping older Australians in their homes and independent is something we all get a lot of satisfaction from.   

What makes our Customer Service team so good with our clients and callers?   

Our team is kind, caring and compassionate. They go above and beyond for our clients and callers, ensuring each person has a positive experience when their call is answered. They ensure the client or caller feels heard.  

What do our Customer Service team members find most rewarding about working in aged care?  

Knowing they can make a difference in someone’s life, whether it be getting services arranged for them or just having a meaningful conversation about something significant in the client's life. 

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Thanks to our Customer Service team for all you do for our clients, callers and team members! We know it's busy, and you do it so well!